Audiobook ITIL Foundation Essentials ITIL 4 Edition - The ultimate revision guide, second edition

ITIL 4 is the latest evolution of the leading best-practice framework for ITSM (IT service management). It has been significantly updated from ITIL v3 and addresses new ITSM challenges, includes new technologies and incorporates new ways of working. ITIL® Foundation Essentials ITIL 4 Edition is the ultimate revision guide for candidates preparing for the ITIL 4 Foundation exam.

Autor:: Claire Agutter
Sprecher:: Katie Villa
Inhalt:: Ungekürzt (Kapitelliste)
Länge:: 1:12 h
Format:: Mp3 Download (50 MB)
Sprache:: Englisch
Verlag:: IT Governance Publishing Ltd (2022)
Genre:: Computer und IT
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Tags:: Keine Tags

01 - Opening Credits	0:13	1 MB
02 - Accompanying material	0:35	1 MB
03 - Introduction	0:38	1 MB
04 - Chapter 1 Key concepts of service management	2:41	1 MB
05 - Chapter 2 Service management roles	3:59	2 MB
06 - Chapter 3 All about services	4:38	3 MB
07 - Chapter 4 Service relationships	3:59	2 MB
08 - Chapter 5 Guiding principles	12:03	8 MB
09 - Chapter 6 The four dimensions of service management	10:48	7 MB
10 - Chapter 7 The Service Value System	1:04	1 MB
11 - Chapter 8 The Service Value Chain	5:25	3 MB
12 - Chapter 9 ITIL Practices	6:13	4 MB
13 - Chapter 10 Practices in depth	17:28	12 MB
14 - Chapter 11 The ITIL Foundation Exam	0:31	1 MB
15 - Further reading	1:34	1 MB
16 - Closing Credits	0:14	1 MB

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Zusammenfassung

ITIL® Foundation Essentials ITIL 4 Edition is the ultimate revision guide for candidates preparing for the ITIL 4 Foundation exam. It is fully aligned with the Foundation course syllabus and gives a clear and concise overview of the facts.

Whether you are taking an ITIL 4 Foundation training course or are a self-study candidate, new to the framework or looking to upgrade your ITIL 2011 certification, this guide is the essential companion. It:

Provides definitions of the key terms and concepts used in ITIL 4;
Presents detailed information in clear, user-friendly and easy-to-follow ways through tables, bullet points and diagrams; and
Explains the key figures and diagrams in the ITIL syllabus.

This second edition has been updated to align with amendments to the ITIL ® 4 Foundation syllabus, including:

Replacing 'change control' with 'change enablement' throughout;
The removal of 'IT' from the definition of a change; and
Updating definitions for customer, sponsor and user.

Start preparing for your ITIL Foundation exam – order your copy today.

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