Ten Steps to ITSM Success (Angelo Esposito)

As organizations seek to boost revenue, cut costs and increase efficiency, they increasingly look to IT as a strategic partner in achieving these objectives. Ten Steps to ITSM Success helps IT to prepare for this role by providing a detailed and practical guide to implementing ITSM best practices. It is written for ITSM practitioners and consultants, but will also be of interest to IT Directors and C-suite executives looking to transform the role of IT into a value-creating business partner, to establish a service management culture, and to drive improvements in their respective organizations.

Authors:: Angelo Esposito, Timothy Rogers
Narrator:: Peter Silverleaf
Content:: Unabridged (chapter list)
Length:: 6:43 h
Format:: MP3 download (294 MB)
Language:: English
Publisher:: IT Governance Publishing Ltd (2018)
Genre:: Computers
Rating:

Tags:: No tags

01 - Opening Credits	0:31	1 MB
02 - Foreword	5:35	4 MB
03 - Preface	2:57	2 MB
04 - Introduction	11:21	8 MB
05 - Chapter 1 Setting the Stage	23:45	17 MB
06 - Chapter 2 Inventory the Current Service Offering	16:31	12 MB
07 - Chapter 3 Validate the Current Service Model	20:59	15 MB
08 - Chapter 4 Establish an ITSM Steering Committee	21:05	15 MB
09 - Chapter 5 Define the Ideal Target State	26:14	19 MB
10 - Chapter 6 Create the IT Strategic and Tactical Plans	37:09	27 MB
11 - Chapter 7 Define the Organizational Roles and Responsibilities	31:12	22 MB
12 - Chapter 8 Standardized Development Approach	43:39	32 MB
13 - Chapter 9 Strategy and Planning	4:19	3 MB
14 - Chapter 10 Logical and Physical Design	11:34	8 MB
15 - Chapter 11 Build and Test	16:29	12 MB
16 - Chapter 12 Conduct Service and Process Health Assessments	25:47	19 MB
17 - Chapter 13 Analysis and Deployment	14:31	10 MB
18 - Chapter 14 Operation and Sustainment	3:01	2 MB
19 - Chapter 15 Balanced Scorecard and Continual Improvement	60:56	44 MB
20 - Chapter 16 Putting it all Together	22:44	16 MB
21 - Further Reading	1:57	1 MB
22 - Closing Credits	0:32	1 MB