Hörbuch The Service Desk Handbook – A guide to service desk implementation, management and support

An IT service desk is the first point of contact between users and an IT organisation. A service desk is a one-stop destination for enquiries, requests and reporting issues, ensuring continuing use of IT services without disruption. They have become intrinsic in modern organisations. A service desk makes prioritising and responding to customer enquiries much more efficient, saving time and money.

Hörprobe

0:00

Autor:

Sanjay Nair

Sprecher:

Stephen Perring

Inhalt:

Ungekürzt (Kapitelliste)

Länge:

1:34 h

Format:

Mp3 Download (60 MB)

Sprache:

Englisch

Verlag:

IT Governance Publishing Ltd (2023)

Genre:

Computer und IT

Bewertung:

Trackliste

01 - Opening Credits	0:20	1 MB
02 - Accompanying Material	0:39	1 MB
03 - Chapter 1 What is a service desk	6:39	4 MB
04 - Chapter 2 Planning for a service desk	3:46	2 MB
05 - Chapter 3 Telephony and ITSM tools	7:03	4 MB
06 - Chapter 4 The service desk team	8:55	5 MB
07 - Chapter 5 Documentation	21:05	13 MB
08 - Chapter 6 Performance measures	5:43	3 MB
09 - Chapter 7 An insight into the future	7:46	5 MB
10 - Chapter 8 Technology considerations	9:13	5 MB
11 - Chapter 9 General reference	19:56	13 MB
12 - Chapter 10 Conclusion	1:05	1 MB
13 - Further reading	1:45	1 MB
14 - Closing Credits	0:19	1 MB